Last updated: January 2025. This policy explains how Ralas Hearing Clinic collects, uses, and protects your personal information.
Ralas Hearing Clinic ("we", "us", "our") is committed to protecting your privacy. This policy applies to information collected through our website at ralasclinic.com and through our clinical services.
When you book an appointment or contact us, we collect your name, phone number, email address, and any health-related information you choose to share (such as hearing history or concerns). This information is used solely to provide you with audiological care and follow-up services.
We may collect anonymised data about how visitors use our website, including pages visited, time spent, and device type. This helps us improve the site experience. No personally identifiable information is collected through website analytics.
If you contact us via phone, WhatsApp, or email, we may retain records of those communications to ensure continuity of care and service quality.
Your contact details are used to confirm, reschedule, or follow up on appointments. We may send appointment reminders via SMS or WhatsApp.
Health information you share is used by our audiologists to provide appropriate diagnosis and treatment. All clinical records are maintained confidentially in accordance with applicable Indian healthcare regulations.
Anonymised, aggregated data may be used to improve our services, website, and patient communications. We do not sell or share personal data with third parties for marketing purposes.
Patient records are stored securely in our clinic management system with access restricted to authorised clinical staff only. Digital records are protected with standard security measures.
Clinical records are retained for a minimum of 7 years as required by Indian medical regulations. Contact information used for appointment scheduling is retained for as long as necessary to provide our services.
We use WhatsApp for appointment communication and Google Maps for location services. These services have their own privacy policies which we encourage you to review.
You have the right to request a copy of the personal information we hold about you, and to request corrections if any information is inaccurate.
You may request deletion of your personal data, subject to our legal and clinical record-keeping obligations. Clinical records required by law cannot be deleted before the statutory retention period expires.
You may opt out of appointment reminders or other communications at any time by contacting us directly. This will not affect your ability to receive clinical care.
Our website may use cookies to improve your browsing experience. These are small text files stored on your device. You can disable cookies in your browser settings, though this may affect some website functionality.
If you have any questions about this privacy policy or how we handle your personal information, please contact us at: Ralas Hearing Clinic, 2nd Floor, 121, 6th C Main Road, 4th Block, Jayanagar, Bengaluru – 560011. Phone: +91 6366-638452.
This privacy policy is governed by the laws of India. By using our services, you consent to the collection and use of information as described in this policy. We reserve the right to update this policy at any time — changes will be posted on this page with an updated date.